According to the International Telecommunications Union (ITU), the aim of any regulator is to ensure that the sector is working properly and that consumer’s and other stakeholder’s interests are protected in a fair and balanced manner. It should also be the regulator’s objective to create an effective competitive environment. A market needs to comply with four major conditions if it is to considered as competitive:

  • Buyers should have access to alternatives providers for the services they wish to acquire at affordable prices;
  • Product and service providers should have access to buyers without undue hindrance or restraint from third parties;
  • The market prices of a product should be based on actual supply and demand;
  • Price differences should be based on the actual product or service cost, or product quality and attributes.

TROS has the objective to assist regulators in achieving their goals.

Technology Regulatory Operations Support (TROS) is an organization that combines global experience with local market knowledge, allowing us to provide personalized tailor-made and insightful analysis and strategic advice to our customers. TROS aims at providing advice that is aligned with local market dynamics. TROS has affiliations with experts and organizations that have experience working in different sectors of the electronic communications industry and other interrelated ecosystems. This experience has been gained by working with telecoms operators, service providers, governments and regulators in different countries. Based on the abovementioned experience TROS is able to support regulators across a wide range of topics including, but not limited to; consumer protection, provisioning of wholesale services rules and regulations, electronic communications policies and regulation, future regulatory and policy strategies, quality of service, and quality of experience key performance indicators.

Services:

  1. Measure and report on operators compliance with QoS and QoE requirements;
  2. Support with spectrum measurements and management;
  3. Support with resolution of interference;
  4. Training in different areas like spectrum monitoring, measurement, and management;
  5. Advice on selection of technical information systems;
  6. Human resource placement.